All Work

Accessibility
Overhaul

A WCAG 2.1 AA audit and remediation across HONK's consumer, partner, and white-label enterprise surfaces.

WCAG 2.1 AA Compliance Achieved
4 Product Surfaces Remediated
RoleStaff UX Engineer/Designer
Team3 engineers
StakeholderVP of Engineering
Timeframe2022
Tools
WCAG 2.1 AA Contrast & Font-Size Checker HTML + CSS + JS
Context

Making Every Surface Accessible

HONK’s consumer app, B2B partner platform, and white-label enterprise products for carriers like Farmers Insurance had grown without a formal accessibility baseline. As design lead, I initiated and owned a full WCAG 2.1 AA audit and remediation across all customer-facing surfaces — consumer, partner, and enterprise.

What we addressed

  • Color contrast across all UI components — text, icons, status indicators, and interactive states
  • Keyboard navigation and focus management across the consumer app and B2B partner portal
  • ARIA labeling and semantic HTML across dynamic content and custom components
  • Screen reader compatibility tested across iOS VoiceOver and Android TalkBack
  • White-label enterprise surfaces brought into compliance to meet carrier partner requirements
CONTRAST KEYBOARD ARIA SCREEN READER Consumer web app Tow operator partner app Service management platform Post service communication
WCAG 2.1 Level AA · Section 508 (federal accessibility)
Back to Work