All Work

Drop-off
Verification

Verifying vehicle drop-off location with GPS, VIN, and photo confirmation — no app install required.

+90% Verification Rate
RoleStaff UX Engineer/Designer
TeamA senior engineer and our VP of Product
StakeholderCEO & VP of Engineering
Timeframe2021
Tools
Adobe XD HTML + CSS Looker A/B Testing
Context

Problem

Carvana could not find vehicles that were delivered to their storage lots.

Causes

  • Tow operator indicates vehicle is delivered prematurely
  • Tow operator marks the wrong car as delivered
  • Carvana agents are not present during drop-off to mark where the vehicle was unloaded

Solution

Verify the vehicle is at the correct Carvana lot (via GPS and vehicle VIN), and identify where it was left in the lot with GPS coordinates and a photo for visual assistance.

GPS CORRECT LOT VIN scan CORRECT VEHICLE Photo WHERE IN THE LOT Verified drop-off +90% VERIFICATION RATE
Captured in a browser-based mobile flow — no app install required
Drop-off Verification

GPS confirmation, VIN scan, photo documentation — all captured in a browser-based mobile flow with no app install required.

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